Terms and conditions

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  1. All quotes are for one pick up and one drop off unless stated at the time of booking and will therefor be on the confirmation sheet. All extra drops within a 5 mile radius of the return address will be charged at £10/£20 per drop. These must be pre booked before the date of hire with the office.
  2. The hire does not include use of the vehicle between outward and return journeys, nor to remain at the destinations for the hirer's use unless this has been agreed with the company in advance. please note that even a small variation in the hire details can involve a significant increase of cost, examples of this would include the need to send out a releif driver in order to comply with drivers work limits, or the securing of another vehicle and driver if a late pick up/return affected other workto which your vehicle/driver was assigned.
  3. Drivers hours - The law regulates the hours of operation for the driver, and the hirer accepts the responibility of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breeching regulations relating to driving hours and duty time. If any breech is likely to occur the hirer will be responible for any additional costs incurred. It must be understood that drivers are not permitted by law to exceed their driving hours and on some occasions journeys will involve a regulation break within your journey.
  4. Wild Stretch Limousines prohibits smoking, eating and the consumption of any illegal substances within the vehicle. Any such use will result in your hire being terminated
  5. Due to size of limousine, it may be difficult to drop you exactly at your destination, but we will indeavour to get as close as possible.
  6. Wild Stretch Limousines or its drivers will terminate the hire if a hirer or member of the party becomes abusive, intoxicated, or poses a threat to the driver or limousine.
  7. If the driver feels like a person may be sick in the limousine he has the right to
    a) Refuse to allow that person to enter the limousine
    b) Charge a £150 valeting charge if anyone is sick in/around the limousine (internally or externally)
  8. The driver may refuse to carry any person who refuses to wear a seatbelt when asked
  9. In the event of a mechanical failure and events beyond our control Wild Stretch Limousines will endeavour to send another limousine to carry on the hire but will not except any responsibility for delays caused, and will not be held responsible for any personal or financial loss to you or your group in any way, every effort will be made to get you to your destination on time. We will not be held responsible for traffic or road conditions.
  10. We recommend adequate insurances are in place for events and special occasions booked by you. Therefor we recommend you speak to your own insurance advisor to insure adequate cover is arranged for your event/occasion
  11. Please note: you are hiring the limousine and the driver to preform a service, so please respect both the limousine and the driver.
  12. Please do not use 'streamers', 'party poppers' or 'spray foam streamers' inside the limousine as this can cause damage to the leather and upholstery. All drinks and decorations are complimentary to the booking and do not come as standard.
  13. Any damage caused to the vehicle by any member of your party shall become the sole responsibility of you the hirer. Any costs associated with repairs and damage must be paid by you. Any additional daily charge maybe imposed should the vehivle be taken out of commission at a daily hire rate effective to that vehicle.
  14. Under no circumstances will the driver allow persons to hang out of the windows, put up the partition or mistreat the limousine in anyway.
  15. Parking Restrictions - our vehicles are not permitted to drop and park in restricted areas, this will include single, double yellow lines and red routes, however we will endeavour to drop you as near to your destination as we are able. If the vehicle is on a continual hire (i.e weddings) where the vehicle is required to park up, the client is required to provide suitable parking for the vehicle in non-restricted areas. We will only stop on restricted routes if the customer agrees to pay the fine (£130) to the driver on the day of hire.
  16. Passengers Occupancy - we will only allow the number of passengers as stated on the booking form to occupy the vehicle whether it is in motion or parked due to insurance and legislation reasons.
  17. Any outstanding balance must be paid in full before the hire commences. If paying by credit/debit card this must be done 14 days prior to the date of hire.
  18. In the event where the limousine is booked for any form of transport transfer (airport, train station etc) at no time are we liable for missed flights, trains etc, due to traffic or any other unforeseen circumstances, we therefore advise you to allow extra time when booking and take out adequate insurance.
  19. Please note all deposits are non-refundable.
  20. Any cancellations made up to and before 10 day of the hire date will be charged the full hire price.
  21. Passengers under the age of 16 years old must be accompanied by an adult (an adult is classed as 18 years and above)
  22. Subject to availability, it may be possible to extend the hire beyond the agreed return pick up time. However this must be requested with the driver at the beginning of your hire and he will call through to the office for authorisation. If this is possible, overtime rates are charged at the following per hour after the allotted return time. You will be required to pay there and then in cash to the driver, otherwise following a 15 minute wait from your booked return pick up time, the vehicle will have to leave. It is always advisable to pre book this with the office on 0800 043 2873 to avoid disappointment as the vehicle may be on another job.
    *Chrysler C300/Bentley/Coach £75 *Excersion/Party Bus £100 *Hummer H2 £120
  23. If you are fourtunate to look under the age of 18 you will be asked to provide sufficient ID before any alcohol is given. Also if you are a group of passengers of similer age and you have under 18s travelling with you then no alcohol will be given. NO ID NO ALCOHOL.
  24. Should your vehicle be unavailable, we will endeavour to match or exceed your booked vehicle with an equivalent or better model, we are unable therefore to guarentee any specifications to vehicles, including (but not limited to) interior features, possible decorative themes, amounts of incluisive beverages and colour scheme (including body colour) of your vehicle. Please be aware that if you have booked a return journey the return vehicle and driver may be different to your outward journey.
  25. Gratuities are not included in the price of the vehicle hire.
  26. Cookies Policies
    1. At Wild Stretch and our Associated Businesses we are committed to protecting your privacy. The information we colect we only use absolutely lawfully in accordance with the Data Protection Act 1998 and the EU Privacy and Communications Directive, which includes information submitted via our enquiry form and feedback form submitted by you during your visit to this website.
    2. Clearly you should not submit any other private information to us, all we ask of you are means to be able to comunicate with you and that is all.
    3. This website does use cookies that will be stored in your chosen browser. Some cookies are important as they help you to move around this website and use its features. Without these cookies, services you select such as reply and enquiry forms will not function fully. Some cookies do collect information about how our clients use our website like pages viewed most often as well as error reporting.
    4. Cookies used here cannot collect data that will identify visitors, therefore all data gathered we guarantee to be anonymous. Some cookies used help the website to remember actions you take and might take again thus providing enhanced navigation and site enjoyment. Cookies may also be used to help you to have a better website visit experience. Some cookies are used on this website for Google Analytics, as well as tracking outbound links to Facebook as well as other social media sites we manage or may later create. Continued use of our website without adjusting your browser cookie settings you agree that cookies will be placed on your computer.
    5. All website hosting servers automatically log data regarding each visit such as IP addresses, browser versions and type, referring websites and page links as well as your last page viewed here. As these are common and standard features on servers it is impossible for this to be disabled.
    6. Our privacy policy pertains to this website alone and does not at all apply to any websites, or social media sites our website may link outwardly to.
    7. Please contact us if you have any questions.

Updated March 26 2018

Freephone 0800 043 2873
Mobile 0800 043 2873
Email info@wildstretch.co.uk
Unit 2, Robins Wharf, Grove Road DA11 9AX Northfleet